Safaricom
PLC posted a customer feedback poll on X asking 'Mnaona aje guys?' which
prompted discussions on Fuliza M-PESA overdraft limits, requests to opt out,
and refresh options via *334#.
Users expressed frustrations over reduced
limits, third-party promotional messages, and alleged sharing of personal data
with Kenyan government agencies like the DCI.
Safaricom support responded to individual complaints about Fuliza limits, network issues, and data resets.