On July 10, Salmah shared
screenshots of unauthorized debits, including a large 360,000 UGX transfer to
an MTN number via the MyAirtel app, leaving her with just over 12,000 UGX.
She visited an Airtel center in Kampala the
next day, where a PR rep confirmed the recipient's details and promised
location data but no guaranteed refund; Airtel escalated the issue internally.
The case highlights persistent mobile money fraud in Uganda, where Airtel leads complaints at 77% and users face risks like SIM swaps and phishing amid billions in annual transactions.